Customer Case Study

The Junction and Morphettville Racecourse

 

With two large venues, the Junction on Anzac Highway and The Morphettville Racecourse, they face the unique challenge of straddling the line as both pub owners and stadium managers. Watch what Michael has to say about how H&L provided one perfect POS solution.

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Our POS systems effortlessly process transactions and give you reliable feature rich systems which can be fully integrated to suit the needs of your licensed club & membership venue, no matter what size you are.

In this Industry segment, the majority of clients that work with H&L are generally Licensed Clubs i.e. Sporting Club or Association, Surf Club, Leagues Clubs, Bowls Clubs and RSL’s or Gaming locations who need a quality Club POS System. The business:

  • Employs club staff 
  • Are all about customer retention / customer loyalty / gaming membership – earn points through machines at their club
  • Want a fully featured club POS system that usually comprises of a minimum of 2-4 terminals, and 2 workstations
  • Run lots of member promotions and loyalty programs on theri POS system
  • Have the need for Social Media integration
  • Need a flexible “front of house” system to manage complex discount, bundle deals – buy one get one free etc
  • Wants a holistic approach, with a provider who knows and understands the industry inside and out, not just a system sale (with over 25 years experience In the industry we certainly offer that!)
  • Wants to collaborate and build a positive business relationship – not just the job done

And they may have identified a few other problems along the way such as …

  • Their current club POS System is not as reliable as it could be
  • Their inventory management is not as accurate as it could be
  • Their costs are skyrocketing and out of alignment with revenue
  • They are finding it hard to keep track of a significant amount of information that comes from a number of different systems
  • An incident may have occurred in the venue, ie staff theft or customer walk outs due to untimely service

Robust Reporting

The Arkaba Hotel

 

H&L’s comprehensive suite of reporting tools will get any finance-minded manager excited. Managers can view operational performance metrics in real time right from their favourite device. Watch what Sam has to say about his favourite H&L features.

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Why others choose H&L

We are Number 1

  • We’ve been around for over three decades and we know hospitality.
  • Our intuitive thinking and innovative products are why so many of our clients are multi-award winners.
  • The majority of our new business comes from referrals from existing clients.

Functionality & Security

  • H&L integrates with 10+ leading vaccounting solutions.
  • Instant venue performance metrics

Training & Support

  • Extensive training and support pre-installation, at install and post installation (3 months of support provided after going live at no charge).
  • H&L’s service response time to problems is second to none.

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