Clubs and Membership Industry

In this Industry segment, the majority of clients that work with H&L are generally Licensed Clubs i.e. Sporting Club or Association, Surf Club, Leagues Clubs, Bowls Clubs and RSL’s or Gaming locations who need a quality Club POS System. The business:

  • Employs club staff 
  • Are all about customer retention / customer loyalty / gaming membership – earn points through machines at their club
  • Want a fully featured club POS system that usually comprises of a minimum of 2-4 terminals, and 2 workstations
  • Run lots of member promotions and loyalty programs on theri POS system
  • Have the need for Social Media integration
  • Need a flexible “front of house” system to manage complex discount, bundle deals – buy one get one free etc
  • Wants a holistic approach, with a provider who knows and understands the industry inside and out, not just a system sale (with over 25 years experience In the industry we certainly offer that!)
  • Wants to collaborate and build a positive business relationship – not just the job done

And they may have identified a few other problems along the way such as …

  • Their current club POS System is not as reliable as it could be
  • Their inventory management is not as accurate as it could be
  • Their costs are skyrocketing and out of alignment with revenue
  • They are finding it hard to keep track of a significant amount of information that comes from a number of different systems
  • An incident may have occurred in the venue, ie staff theft or customer walk outs due to untimely service

They choose H&L because …

  • H&L is the standard, with its largest customer having over 300 sites
  • H&L Club POS Systems that can integrate with their other business units, eg payroll, ordering systems, - one of the best in the business
  • The H&L Club POS Systems are Reliable and Stable
  • H&L Club POS Systems have proven capacity in large venues
  • Seamless Integration to key gaming systems in the industry
  • The flexibility and extensive functionality of the H&L Club POS systems
  • H&L’s reputation of doing what they say
  • Extensive training and support pre-installation, at install and post installation (3 months of support provided after going live at no charge)
  • H&L’s service response time to problems is second to none


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