7 Ways to Make Your Restaurant’s Facebook Page More Engaging

7 Ways to Make Your Restaurant’s Facebook Page More Engaging

Who would have thought we would be adding “create engaging Facebook content” to our already long list of weekly ...

Reservation Perfection

Reservation Perfection

How does your venue manage reservations? Are reservation stuff-ups causing your precious customers to leave your venue ...

Succeeding in Australia’s Ferocious Hospitalty Market

Succeeding in Australia’s Ferocious Hospitalty Market

Why is it so hard for celebrity chefs to succeed in the Australian hospitality industry? This week’s financial columns were ...

Challenges & Solutions

Challenges & Solutions

What challenges to hospitality businesses face? What are the main obstacles to profitability? At H&L we are passionate ...

Order Display Monitor

Order Display Monitor

H&L’s Order Display Monitor software (ODM) has made completing orders easier than ever. Our cloud based software runs on ...

Shaken Not Stirred

Shaken Not Stirred

How much bar automation is too much? There are some super cool products out there which leave one in no doubt about the ...

Maximising your POS for efficiency

Maximising your POS for efficiency

Are you making the most of your POS? H&L’s touchscreen POS solutions are designed to facilitate the fast, accurate ...

Is your venue Instagrammable?

Is your venue Instagrammable?

A few months ago, with the support of my pocket rocket marketing/social media guru Carolyn, I got my act together to find a ...

Baby it's cold outside

Baby it's cold outside

As the nights get cooler and the lawn is covered in frost each morning ‘tis the season when some hospitality businesses ...

Would you queue for a cheeseburger?

Would you queue for a cheeseburger?

On my recent AHA Vic trip to Chicago, I was lucky enough to have the inside word on where to dine and what to order. I learned ...

Point of Difference - Part 2

Point of Difference - Part 2

In my previous post I talked about a unique experience I had which left me wondering how venues effectively market their point ...

Point of Difference

Point of Difference

Competition is fierce, how will your venue stand out from the crowd?  Venues who turn a genuine passion into a point of ...

MILLENNIAL POWER

MILLENNIAL POWER

What do you think of when you hear the words “smashed avocado on toast”?  Millenials of course.  Maybe you’re ...

INVENTORY & PROFITABILITY

INVENTORY & PROFITABILITY

It’s hard to write an electrifying blog about inventory.  It’s true that inventory may not be the most exciting ...

COMPETITION IS COOL

COMPETITION IS COOL

Is there a part of you that wishes you didn’t have to constantly compete for business?  Do you ever daydream about ...

TRENDS WINTER 2018

TRENDS WINTER 2018

What are the hospitality trends for this winter?  It’s no secret that consumers are increasingly looking for unique ...

How to be an amazing manager

How to be an amazing manager

Being an effective manager in the hospitality world takes a unique individual. You are going to need to have deep hospitality ...

The true cost of cash

The true cost of cash

Once upon a time there was no doubt that cash was king. Cast your mind back, way back to five or six years ago. In those days ...

Tyro Tap and Save

Tyro Tap and Save

TAP & SAVE Savings of 8% … how can you say no to that?  Keeping your customers happy is at the heart of ...

Should anyone be picking up the cheque

Should anyone be picking up the cheque

As we now live in the world of multiple forms of payment in a restaurant (cash, debit cards, credit card, apple pay etc). We ...

THE HAPPY HOSPITALITY MANAGER

THE HAPPY HOSPITALITY MANAGER

For the last 30 years H&L has roamed this great southern land (and beyond) providing awesome solutions to the hospitality ...

Improve Your Efficiencies: Mobile Payment Solutions

Improve Your Efficiencies: Mobile Payment Solutions

HANDY HINTS TO IMPROVE EFFICIENCIES WHILST INCREASING CUSTOMER SERVICE: PART 2 As mentioned in our previous article, ...

How strong is the link between spend expectation and your dining experience

How strong is the link between spend expectation and your dining experience

I had an interesting experience on the weekend at a high end venue which was frustrating and disappointing, yet provoked some ...

Negative Reviews - Part 2

Negative Reviews - Part 2

FIVE WAYS TO DEAL WITH NEGATIVE REVIEWS In the previous post we ...

Negative Reviews - Part 1

Negative Reviews - Part 1

ONLINE REVIEWS: THE GOOD, THE BAD & THE UGLY The hospitality manager or venue owner knows each customer ...

Do pop up bars really pop?

Do pop up bars really pop?

Lately, pop-up businesses have been like the game whack-a-mole, as soon as one stand closes, another 5 reappear. Whether ...

Hotel Restaurants – Next-Level Luxury

Hotel Restaurants – Next-Level Luxury

Hum-drum hotel dining is a thing of the past. With sumptuous design, delightful service and exquisite food Australia’s ...

Food For Thought

Food For Thought

Are millennials gaining their social acceptance dining out, as opposed to wearing the latest trends? Millenials are ...

Staffing

Staffing

AS A HOSPITALITY MANAGER, HOW DO YOU MAKE THE RIGHT STAFFING DECISIONS? Managing a hospitality venue isn’t an easy task – ...

Passionate & Dependable

Passionate & Dependable

You don't get more passionate than the team at H&L, we believe in our product and get excited when we create a solution ...

Reliable & Authentic

Reliable & Authentic

At H&L we pride ourselves on the fact that we are reliable, and our product is too. Not only are we reliable but we ...

Al Black

Al Black

In 1990 Al arrived in Melbourne as a hard-to-understand young Scotsman. After finishing school in his adopted homeland, he ...

Craig Hese

Craig Hese

I am the SA Business Development Manager and have been a part of the H&L family for just over 5 years now. My working ...

We’re Local & We Care

We’re Local & We Care

H&L has been around for 32 years. Directors Burt Admiraal and John Hardy were looking for a solution that helped them ...

How to advertise your restaurant - Instagram

How to advertise your restaurant - Instagram

With a new wave of social media coming, how are you able to stay on top of your social media, and how can you actively pull ...

Obtain & Retain

Obtain & Retain

Loyalty is no longer about a long list of names and addresses. In an age where the market is saturated with advertising and ...

Report & Understand

Report & Understand

Knowing exactly what is going on inside your venue is critical to reducing costs, and maintaining better business practices. ...

Keep pace with consumers or die

Keep pace with consumers or die

H&L has partnered with ANZ BladePay to create software that handles the payment process, reducing errors and problems for ...

H&L Staff Management

H&L Staff Management

Labour & Inventory As a venue you may think that you have a pretty good handle on your labour and inventory ...

Social Media Advertising

Social Media Advertising

One of the hardest parts of getting your business out there and thriving is advertising it to the community and drawing in ...

Interface & Integrate

Interface & Integrate

H&L Australia has always maintained that to maximise profit, a hospitality venue needs to take a holistic approach and ...

3 Easy Ways To Attract Chinese Diners

3 Easy Ways To Attract Chinese Diners

With the increase of tourism in Australia, and a number of them attracted to our abundant cuisine, it has never been more ...

Point Of Sale Company With A New Point Of Interest

Point Of Sale Company With A New Point Of Interest

H&L Australia, the leading hospitality POS system specialist, has announced a lucrative new acquisition of the successful ...

Sysnet 8 Features

Sysnet 8 Features

H&L Australia are proud to introduce their latest software release for their POS system; Sysnet 8. Packed full of new ...

Cyber-Crime

Cyber-Crime

From a personal perspective, cyber-crime is and will continue to be a threat, and diligence is required to protect our ...

H&L Australia’s workforce management software

H&L Australia’s workforce management software

Managing your workforce doesn’t have to be a pain. H&L’s workforce management software was created to increase your ...

Restaurants banning no-show customers isn’t the answer…

Restaurants banning no-show customers isn’t the answer…

Educate, not alienate our customers    “So what’s the solution to no shows? We believe banning ...

The Café, Restaurant & Catering Sector: 2016 figures

The Café, Restaurant & Catering Sector: 2016 figures

Every month, the Australian Bureau of Statistics releases information on monthly turnover for the café, restaurant and ...

Accounts Flow - Get Four Weeks Free Access

Accounts Flow - Get Four Weeks Free Access

Join the accounts flow revolution now & receive four weeks free access!   H&L Australia have partnered with ...

5 tips for increasing your venue sales

5 tips for increasing your venue sales

Who doesn't want to increase their profit levels? While you can do this through strategic pricing and smart menu ...

What it takes to be successful in the restaurant game.

What it takes to be successful in the restaurant game.

A recent article  in the Restaurant & Catering ...

5 hospitality trends to watch in 2016

5 hospitality trends to watch in 2016

The hospitality industry is in constant evolution. As the world becomes more connected, trends evolve with it. And the takeover ...

Website rules, to bring customers through your doors

Website rules, to bring customers through your doors

Picture this…  Your customer wants to book a table at your restaurant. They jump on-line and head to your ...

Your venue’s Christmas wish list

Your venue’s Christmas wish list

Gearing up for Christmas? Whether you’re booked out already or not, now is the time to get your venue ready – so you ...

4 ways to boost your Christmas profits

4 ways to boost your Christmas profits

For most restaurants, Christmas time is the best time of year. It’s spending season! Customers have full pockets to dig ...